Manager, Enrollment Specialist

5+ years of experience in a healthcare setting At least 3+ years of experience in a supervisory or management role Experience in patient enrollment, customer service operations, and medical records management Proven experience in successfully managing and developing teams Strong understanding of patient enrollment processes, medical practice operations, insurance verification, and professionalism standards Exceptional verbal and written communication skills Highly organized, with strong judgment and prioritization skills Proficient computer skills and a metrics-driven mindset Comfortable with analyzing data and adapting to IT systems, EHRs, and communication platforms Demonstrated experience in driving process improvement initiatives Experience managing patient escalations Experience in a telemedicine or virtual care environment is a strong plus

Oversee daily operations of the Enrollment Specialist team Ensure efficient and accurate execution of new patient onboarding processes Lead, coach, and develop a team of Enrollment Specialists Drive continuous process improvement initiatives Manage and resolve escalated patient issues Monitor, analyze, and report on key performance indicators Partner with cross-functional teams Assist with training material development and orientation of new specialists Contribute to and lead special projects