Customer Success Manager

5+ years of experience in a Customer Success, Strategic Account Management, or similar client-facing role within a B2B SaaS environment. Proven expertise in supply chain, logistics, or WMS (Warehouse Management System) software is a significant plus. Exceptional communication and relationship-building skills, with the ability to influence and negotiate at all levels. A proactive and strategic problem-solver with a strong sense of ownership and a bias for action. Demonstrated ability to manage a portfolio of accounts while maintaining a high level of organization and attention to detail. Bachelor's degree or equivalent professional experience.

Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and driving retention. Develop a profound understanding of each customer's unique business goals and how the Logiwa platform provides maximum value. Conduct high-impact business reviews to showcase value, celebrate successes, and identify new opportunities for growth. Proactively monitor customer health and identify potential risks to ensure a seamless and positive experience. Collaborate closely with internal teams—including sales, product, and support—to resolve issues, improve workflows, and champion the customer's needs. Identify and execute upsell and cross-sell opportunities for Logiwa products and services. Partner with our marketing team to highlight customer success stories and create powerful case studies that promote our customers’ achievements. Serve as the voice of the customer, providing critical feedback to help shape our product roadmap and strategic direction.