Senior Global Product Operations Manager
Company:
Location:Global, EST, PST
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
Project ManagementSQLData AnalysisJiraProduct OperationsCross-functional Team LeadershipTableauJQLBusiness OperationsProduct AnalyticsSaaSProcess improvement
Requirements:
5+ years in Product Operations, Business Operations, or BI/Data-focused roles within SaaS or tech. Strong analytical and technical background, with experience using BI tools and working directly with data (SQL, dashboards, reporting). Proven ability to automate and improve processes at scale. Experience managing cross-functional projects and driving measurable impact. Excellent communication skills. Comfortable operating in a fast-paced, global, remote-first startup with changing priorities. Passion for metrics, scalable systems, and building productized operations.
Responsibilities:
Define and manage KPIs, dashboards, and reporting frameworks. Turn customer and operations insights into clear product priorities and process improvements. Automate and optimize onboarding, payroll, compliance, and support workflows. Partner with Product Managers to launch and measure new features and products. Lead cross-functional projects. Act as the metrics champion. Leverage tools like Zendesk, Jira, Notion, HubSpot, and BI platforms (Looker/Tableau, SQL). Document workflows, product changes, and best practices.
