Conversational UX Specialist
Company:Omilia
Location:Greece
Languages:English
Seniority level:Senior, Proven experience
Experience:Proven experience
Skills:
LeadershipProject ManagementPythonSoftware DevelopmentArtificial IntelligenceBusiness AnalysisData AnalysisDesign PatternsFigmaGraphic DesignHTMLCSSJavascriptMachine LearningNLTKNumpyQASCRUMUI DesignUser Experience DesignJiraTableauProduct DevelopmentStrategyContent creationAgile methodologiesDocumentationCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMentoringAttention to detailOrganizational skillsTime ManagementWritten communicationStakeholder managementPrototypingEnglish communicationInterpersonal skillsExcellent communication skillsProblem-solving skillsCritical thinkingTeamworkResearchEmpathyVerbal communicationTrainingTroubleshootingWritingResearch skills
Requirements:
Bachelor’s degree in Linguistics, Computer Science, UX Design, Psychology, or equivalent professional experience. Proven experience in UX design and/or experience driving requirements analysis, design and optimization of Conversational AI systems. Strong understanding of conversational UX principles and best practices. Skilled in crafting clear, engaging, and natural dialogue for conversational interfaces. Excellent proficiency in both English, with strong communication skills in speaking and writing. Exceptional communication skills, with the ability to work effectively in customer-facing roles. A passion for user experience, with strong design sensibilities and deep empathy for end users. Ambition, enthusiasm, and a growth mindset. Strong analytical and creative thinking abilities. Meticulous attention to detail and the ability to deliver high-quality work within tight deadlines. Highly organized and capable of managing solo or collaborative assignments effectively. Comfortable working in a fully remote, digital-first environment. Hands-on experience designing UX for AI-driven bots (chatbots and voicebots) or familiarity with Generative AI solutions (Nice to Have). Experience with conversational automated dialogue systems (voice or chat-based). Production-level knowledge of NLU/NLP solutions is a strong plus (Nice to Have). Proficiency in additional languages such as Spanish, French, and/or German (Nice to Have).
Responsibilities:
Design conversational flows that are scalable, modular, and maintainable. Translate complex business needs into actionable, user-centric design solutions. Present design concepts to business teams and stakeholders. Collaborate with project delivery teams to ensure technical viability of designs. Create and maintain documentation of design decisions and conversational systems. Track benchmarking for core KPIs to compare performance and identify optimization opportunities. Analyze existing conversational designs to identify broken processes and propose fixes. Evaluate user interactions and conversation data to enhance bot performance and user satisfaction. Leverage insights from data analysis for continuous optimization. Ensure design enhancements align with key performance indicators (KPIs).
