Lead UX Designer

5–8+ years of experience leading large-scale consumer projects (e.g., app redesigns, major product iterations, or new verticals). A UX portfolio that showcases impactful, large-scale UX solutions. Deep expertise in service design and crafting consistent user flows backed by user research and data insights. Exceptional collaboration skills, with the ability to partner cross-functionally and tell the story of UX beyond the design team. Experience with research-focused design philosophies that drive change through user feedback, usability data, and analytics. Expertise in Web Content Accessibility Guidelines (WCAG) and a thorough understanding of EU accessibility laws and their practical application. Proficiency in Figma is essential, as is the ability to leverage AI-powered tools to streamline workflows and improve design outcomes. Mastery in UX tools (Figma) and a strong foundation in interaction design, prototyping, and UX best practices when building the foundations of a pattern library and early design system. Proven ability to deliver consistent experiences across both web and mobile platforms. Thrives in a team-oriented and collaborative environment. Shares passion for learning, growth, and continuous improvement. Is open-minded, positive, and curious, bringing creative ideas and solutions.

Act as an area lead for the UX design team, focusing on service design and improving the full customer journey. Own and manage end-to-end projects, leading stakeholders and teams to make confident design decisions. Deliver exceptional user experiences across web, mobile, and internal-facing tools, ensuring a consistent and elegant aesthetic. Collaborate with user researchers to leverage insights and evidence in your designs. Work cross-functionally with Product, Engineering, Customer Success, Sales, and Marketing to align the UX vision across the organization. Set the standard of what “good looks like” for the UX design team. Update and map user journeys with researchers. Lead stakeholder sessions to shape new features for all users. Co-lead the dashboard migration and redesign with Engineering. Partner with content and format teams to enhance user experiences. Launch small-scale experiments to refine features.