Account Coordinator, Servicing
Location:AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA, EST
Languages:English
Seniority level:Entry, 1+ year
Experience:1+ year
Skills:
Communication SkillsProblem SolvingCustomer serviceWritten communicationAdaptabilityRelationship buildingCritical thinkingVerbal communicationTroubleshootingActive listening
Requirements:
1+ year of customer service experience Strong verbal and written communication skills Proactive and able to find answers independently Skilled at building rapport Calm and composed in difficult conversations Comfortable with technology and learning new software Fast, accurate typing Adaptable and thrives in a fast-paced environment Open to feedback and committed to continuous improvement
Responsibilities:
Speak with existing and potential customers over the phone regarding Mission Lane credit card issues. Communicate with empathy, curiosity, and respect to identify effective solutions. Ensure compliance with policy, procedures, and regulatory requirements. Deliver high-quality customer service. Complete after-call work with accuracy and efficiency.
