Bilingual Account Coordinator, Servicing (Spanish)

1+ year of customer service experience Fluent in Spanish and English (verbal and written) Strong communication skills, able to simplify complex topics into clear language Proactive; seeks and finds answers independently Uses sound judgment to quickly process situations and identify solutions Skilled at building rapport Calm and composed in difficult conversations; recovers quickly from challenges Comfortable with technology, quick to learn new tools and software, able to navigate multiple screens simultaneously Fast, accurate typing Adaptable and thrives in a fast-paced, evolving environment Open to feedback and committed to continuous improvement

Speak with both Spanish and English speaking callers in regards to a variety of issues related to Mission Lane credit cards. Communicate with empathy, curiosity, and respect, to identify the most effective way to assist the caller. Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer service. Complete after-call work with accuracy and efficiency.