Virtual Assistant - South America

Posted 4 months agoViewed

1200 USD per month

ColombiaArgentinaBrazilPeruChileFull-TimeResidential and consumer services

Company:Scalesource

Location:Colombia, Argentina, Brazil, Peru, Chile, PST,CST,EST

Languages:English

Seniority level:Middle, 2+ years

Experience:2+ years

Skills:

Project ManagementMicrosoft ExcelCommunication SkillsCustomer serviceOrganizational skillsMultitaskingReportingData entryCRM

Requirements:

High school diploma or equivalent; further education preferred. 2+ years of experience in customer service and/or administrative support. Excellent communication (C1/C2 English required). Strong organizational skills and ability to multitask effectively. Comfortable being on the phone and engaging with customers. Professional remote setup and reliable internet. Strong Zoom presence and professional communication. Ability to balance client interactions with administrative duties. Proficiency with RingCentral, Zoom, Google Workspace, and CRM/ATS platforms (desirable).

Responsibilities:

Respond to customer inquiries via phone, email, SMS, and live chat. Qualify potential clients and document lead information in the CRM. Schedule and confirm appointments. Manage customer follow-ups, including feedback collection. Support sales staff with document preparation, data entry, and reporting. Follow up on outstanding tasks and ensure deadlines. Assist with managing internal systems (CRM, spreadsheets, task trackers). Provide ad-hoc support to management, including research and reports.