Client Engagement Specialist
Company:PHIL
Location:AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MD, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceTroubleshootingClient relationship managementCross-functional collaborationRelationship managementQuality AssuranceProcess improvementCRM
Requirements:
Bachelor's degree or equivalent experience. Active Pharmacy Technician license required in the state of residence. Minimum 2+ years of client-facing support experience in healthcare or technology. Demonstrated ability to collaborate cross-functionally. Strong analytical thinking. Excellent written and verbal communication skills. Adaptable and proactive problem-solver. Background in pharmacy or healthcare operations preferred. Experience with Lean, Six Sigma, or other process improvement methodologies (preferred). Prior experience as a pharmacy technician (preferred).
Responsibilities:
Review and resolve script-level tickets. Monitor and manage the support ticket queue. Serve as the first-line point of contact for manufacturer partners. Contact internal and external stakeholders to move scripts forward. Lead and participate in client operational meetings. Identify and escalate high-risk scripts. Partner with Client Engagement leadership to evaluate and improve processes. Support onboarding and training of internal stakeholders. Accurately document customer interactions in CRM and ticketing systems. Represent the Client Engagement team in meetings.
