Senior Technology & IT Specialist

5+ years of experience in technology support, systems administration, or IT operations. Demonstrated project management abilities. Demonstrated evidence of strong cultural competence and end-user empathy. Ability to independently lead technology projects from start to finish. Exceptional communication skills, able to explain complex technical concepts to non-technical audiences. Proactive, service-oriented approach to anticipating needs and providing support. Thorough and organized with strong attention to detail. Strong technical troubleshooting skills. User-focused and empathetic approach to technology solutions. Alignment with GiveWell's mission and values. Commitment to continuous learning and staying current with technology trends.

Own core productivity systems (Google Workspace, Asana, Slack, etc.) as primary administrator. Manage technology deployments and hardware lifecycle, including new hire setups. Lead technology projects to improve organizational effectiveness (e.g., tool rollouts, workflow optimizations). Manage the technology support ecosystem, supervising managed service provider relationships. Drive user experience and training initiatives, creating documentation and running workshops. Model cybersecurity and compliance best practices. Support strategic technology planning and evaluation of new tools.