Home Care Scheduler

1+ year of scheduling, dispatch, coordination, or call center experience (home care, home health, or healthcare preferred) Strong English communication skills (phone, text, and email) with a calm, helpful tone Fast, accurate data entry and excellent attention to detail Proven ability to juggle many moving parts and stay organized under time pressure Problem solver who can think ahead and act quickly when plans change Basic understanding of HIPAA/privacy and client confidentiality Comfortable working US business hours; willing to work occasional evenings/weekends/holidays as needed Experience with scheduling/EVV platforms (WellSky, AxisCare, AlayaCare) is a plus Experience with phone/SMS tools (RingCentral, Dialpad, JustCall, Twilio) is a plus Experience with Google Workspace, Microsoft 365, Slack/Teams, or spreadsheets is a plus

Build, publish, and maintain daily/weekly schedules for caregivers and clients Fill open shifts quickly by calling, texting, and following up with caregivers Match caregivers based on skills, availability, location, client preferences, and pay rates Monitor call-outs, late arrivals, and no-shows; arrange immediate coverage and notify stakeholders Confirm new starts, schedule changes, and cancellations with clients and caregivers Update client and caregiver profiles, care plans, and visit notes in the scheduling system Track EVV/clock-ins and resolve exceptions before billing and payroll cutoffs Coordinate with recruiters and team leads to forecast coverage needs Escalate risks (missed visits, repeated call-outs, client concerns) early Provide end-of-day and end-of-week coverage reports and metrics Support after-hours/on-call rotation for urgent schedule changes (if needed)