Correlate events across multiple log sources to identify attack patterns, affected assets, compromised accounts, lateral movement, malware activity, or unauthorized access.
Determine the scope, severity, business impact, and urgency of security incidents.
Recommend containment, eradication, and remediation actions to the appropriate technical teams.
Create and maintain accurate incident timelines, investigation notes, evidence records, and escalation summaries.
Provide technical guidance, coaching, and feedback to SOC Level 1 analysts.
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About CallTek
CallTek empowers businesses globally with comprehensive back-office support and specialized Technology as a Service (TaaS) solutions. For over 20 years, we have pioneered seamless operations for diverse industries, from hospitality to healthcare. You will contribute to a team of over 6,000 customer support agents and technical specialists who process complex requests daily. Our proprietary platforms, like Odyssey and Affinity System, ensure efficient service delivery and quality assurance. We operate across seven countries, including the Philippines, providing 24/7 multi-channel and multi-language support. Join us and shape the future of white-label technical support services.
How We Work
CallTek embraces a remote-first work environment, particularly for roles like Automation Engineer and Incident Management in the Philippines. Our culture emphasizes a "family-oriented team" where employees feel valued and supported. You will experience an approachable HR team and a professional yet collaborative atmosphere. We prioritize employee well-being, offering various programs that foster a sense of community. Team members work together to maintain efficient, reliable operations that minimize service disruptions for clients. Your contributions directly support our mission of delivering excellent technical and customer service.
Engineering at CallTek
Our engineering challenges involve building robust automation and security solutions for critical back-office operations. You will develop Python scripts to extract and report vulnerability data from APIs like Qualys. Engineers solve problems related to SLA aging, remediation tracking, and agent coverage automation, often integrating with tools like Power BI and Grafana. We are exploring integrations between platforms like Qualys and Wiz to enhance cloud exposure and vulnerability correlation. Our team crafts secure development practices, storing code in approved repositories and documenting procedures for maintainability. You will help us secure digital assets and streamline complex workflows for diverse global clients.
Why Join Us
Drive efficiency and innovation by developing reusable automation scripts and dashboards.
Solve complex security challenges using cutting-edge tools and frameworks.
Work remotely in the Philippines, contributing to a global team with a family-oriented culture.
Shape the future of white-label technical support and back-office services for major industries.
Grow your skills with access to free trainings and certifications in a supportive environment.
Benefits & Perks
Free one meal a day
Emergency loan and other financial assistance programs
Free 24 hours snacks and beverages
Free trainings
Health insurance and health subsidy
Interest-based clubs
Retirement plan/life insurance
Savings plan
Team socialization allowance
Perfect attendance bonus and quarterly perfect attendance bonus and a year-end performance bonus plan