Operations Scheduler | Home Care Services
14400 - 18000 USD per year
Company:Elevate and Delegate
Location:Philippines, MT
Languages:English
Seniority level:Middle, 1-5 years
Experience:1-5 years
Skills:
Project ManagementProject CoordinationOperations ManagementBusiness OperationsResource PlanningMicrosoft ExcelDocumentationCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsMultitaskingComplianceAccount ManagementClient relationship managementCRM
Requirements:
1-5 years of experience in scheduling, operations coordination, workforce management, or a related field Proven track record of managing multiple concurrent projects Demonstrated proficiency with scheduling software, CRM systems, and productivity tools (experience with Sling, HubSpot, and Google Sheets preferred) Experience in customer service, healthcare, or caregiving environments preferred Familiarity with compliance requirements in healthcare or home care settings
Responsibilities:
Build and maintain monthly schedules for 40+ clients Own schedule hygiene in Sling and ensure data accuracy Monitor caregiver utilization to meet required targets Ensure schedule compliance with Alberta regulatory requirements Respond swiftly to last-minute scheduling changes Ensure continuity of care by reassigning shifts promptly Anticipate scheduling conflicts and develop contingency plans Serve as the primary point of contact for caregivers regarding scheduling Partner with Care Managers as a trusted advisor on care team construction Maintain excellent data hygiene in HubSpot Generate reports on utilization, overtime, and scheduling efficiency
