Operations Scheduler | Home Care Services

1-5 years of experience in scheduling, operations coordination, workforce management, or a related field requiring complex logistics Proven track record of managing multiple concurrent projects Demonstrated proficiency with scheduling software, CRM systems, and productivity tools Experience with Sling, HubSpot, and Google Sheets preferred Experience in customer service, healthcare, or caregiving environments preferred Background in sales, account management, or consultative roles preferred Experience working in high-volume, fast-paced operational environments preferred Familiarity with compliance requirements in healthcare or home care settings preferred Clear, concise, and persuasive communication skills (written and verbal) Exceptional organizational skills with meticulous attention to detail Ability to make decisive recommendations

Build and maintain monthly schedules for 40+ clients Own schedule hygiene in Sling and ensure data accuracy Monitor caregiver utilization to meet targets Ensure schedule compliance with Alberta regulatory requirements Suggest care team options for vacancies Strive for care team consistency Collect and maintain caregiver availability data Respond swiftly to last-minute scheduling changes Ensure continuity of care by reassigning shifts promptly Anticipate scheduling conflicts and develop contingency plans Serve as the primary point of contact for caregivers regarding scheduling issues Partner with Care Managers as a trusted advisor Maintain excellent data hygiene in HubSpot Generate reports on utilization, overtime, and efficiency