Join our Talent Community as an Online Mental Health Coach!
Company:Headspace
Location:United States
Languages:English, French, Spanish
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Communication SkillsCustomer serviceAgile methodologiesMentoringWritten communicationMultitaskingDocumentationCoachingInterpersonal skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinking
Requirements:
A minimum of two years of coaching experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor. Board Certified as an NBC-HWC, and/or ICF-ACC, ICF-PCC, ICF-MCC coach A minimum of two years relevant experience in the mental health industry Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc. Ability to deliver video and text-based care, including working with multiple text/chats at once Fluency in Google Suite, Zoom Possess a private, appropriately lit business environment to conduct video coaching sessions
Responsibilities:
Carry a flexible caseload of members (up to 29hrs/week) and complete intakes of new members Attend to multiple tasks and situations simultaneously Maintain accurate and timely documentation Collaborate with member's Clinical Team on care plans Provide coaching support for various topics like depression, anxiety, stress management, relationships, communication, and career Collect information on risk in the moment using the Columbia-Suicide Severity Rating Scale (C-SSRS) and escalate care as needed
