IT Support Engineer | Permanent WFH | 4-Day Workweek | Day Shift
Company:Safari Micro
Location:Philippines, PH Time
Languages:English
Seniority level:Middle, 4+ years
Experience:4+ years
Skills:
CiscoMicrosoft Azure
Requirements:
4+ years in IT support (MSP or enterprise IT strongly preferred) Solid English communication Strong customer-first mindset Experience with Windows 10/11, Microsoft 365, Azure, remote support tools Familiarity with networking basics: DNS, DHCP, VPN, firewall troubleshooting Self-motivated, dependable, and documentation-driven Takes ownership, responds promptly, and communicates with clarity and honesty
Responsibilities:
Deliver hands-on support via phone or email, resolving issues across Microsoft platforms Troubleshoot server, network, and application environments Work with ticketing platforms to resolve end-user issues Assist with Azure, Intune, AVD, backups, and endpoint management Collaborate with senior U.S. engineers to escalate and learn advanced cases Champion new tech solutions Manage and prioritize multiple projects
