MSP IT Engineer SME/ Level 3/ Senior IT Engineer |WFH + Benefits|

Previous experience working in an MSP environment is a plus. Demonstrable experience working with Windows systems (client/server) and O365 administration. Proficiency in advanced troubleshooting methodologies. Scripting skills, particularly in PowerShell. Experience with VOIP systems and a solid understanding of network infrastructure. Familiarity with RMM and PSA platforms used in MSP environments. Solid experience and fundamentals in Office 365 and Azure. Ability to handle difficult tasks, set proper expectations, and deliver solutions within a reasonable timeframe. Out-of-the-box thinker – proactive, creative, and always looking to improve processes. Willingness to go the extra mile to ensure client satisfaction. Ability to “figure things out,” even when facing new or unfamiliar technologies.

Provide technical support to clients via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues for multiple clients. Perform O365 and Windows administration, user account management, and access provisioning. Support and troubleshoot VOIP systems. Manage and maintain RMM and PSA tools. Mentor junior engineers. Lead or assist with IT projects. Identify and implement solutions to reduce recurring issues and improve efficiency. Develop and maintain PowerShell scripts to automate routine tasks. Collaborate with vendors and clients to plan, test, and deliver new IT solutions. Log issues and resolutions accurately. Communicate effectively with clients and vendors.