Senior Helpdesk Engineer (MSP + WFH + Benefits)

Previous experience working in an MSP environment is a plus Excellent communication skills in English Strong attention to detail and follow-through Demonstrable experience working with Windows systems (client/server) O365 administration Proficiency in advanced troubleshooting methodologies Scripting skills, particularly in PowerShell Experience with VOIP systems Solid understanding of network infrastructure Familiarity with RMM and PSA platforms (e.g., Datto, Halo) Solid experience with Office 365 and Azure or similar technologies Ability to handle difficult tasks, set proper expectations, and deliver solutions Out-of-the-box thinker Willingness to go the extra mile Ability to figure things out with new or unfamiliar technologies

Provide technical support to clients via phone, email, and remote access Diagnose and resolve hardware, software, and network issues Perform O365 and Windows administration, user account management, and access provisioning Support and troubleshoot VOIP systems Manage and maintain RMM and PSA tools Mentor junior engineers Lead or assist with IT projects Identify and implement solutions to reduce recurring issues and improve efficiency Develop and maintain PowerShell scripts to automate routine tasks Collaborate with vendors and clients to plan, test, and deliver new IT solutions Log issues and resolutions accurately Communicate effectively with clients and vendors