Senior Computer Engineer Level 3

At least 3 years of relevant Level 2 technical experience Experience with MSP tools such as ConnectWise, Bitdefender, etc. Experience with ticketing software like Zendesk, JIRA, etc. Strong documentation skills Clear English verbal and written communication skills Proficiency in Microsoft technologies such as Office 365, Microsoft AD, Exchange, and Windows Server Strong understanding of network protocols (TCP/IP, VPN, DNS, DHCP) Solid knowledge of cybersecurity best practices Experience with networking solutions such as SonicWall, pfSense, Sophos Firewalls, and VPN Experience with cloud platforms such as Microsoft Azure or AWS Experience supporting Windows 10, Windows 11, Server 2012, and Server 2019 Experience providing Microsoft Office Suite end-user support Experience with administration and support of Office 365 Experience managing user accounts via Active Directory A reliable, high-speed, hard-wired internet connection. A dedicated Windows 10/11 Professional Edition PC (not shared with others). A noise-canceling headset for clear communication.

Provide professional English verbal and written communication to clients. Multi-task effectively while prioritizing service requests. Diagnose and resolve Level 3 IT issues promptly and accurately. Manage client networks, systems, and technical infrastructures. Maintain detailed documentation of tasks within the ticketing system. Implement technical solutions and ensure alignment with best practices. Stay current with emerging technologies and cybersecurity standards.