Technical Account Manager - Spanish Speaking - (SouthEast-US)

At least 5 years of pre-sales or technical account management experience. Previous experience in the cybersecurity industry, notably in network security (threat intelligence is a plus). Excellent Communication, Presentation and Time Management Skills. Customer-centric, consultative attitude. Fluency in Spanish Speaking.

Onboard new customers and provide product training for the SOCRadar platform. Create custom integrations and configurations for customer deployments. Monitor platform use and customer interactions, taking action based on technical indicators. Provide regular updates and calls with customers regarding technical details and issues. Address technical questions from customers and channel partners, offering best practices. Prepare Proof of Value (POV), QBR, and EBR reports with Account Managers/Channel Account Managers. Collaborate with Account Managers to resolve customer issues. Research assigned countries/locations and prepare use-case documents on critical incidents. Assist customers in breach or attack remediation in collaboration with internal and external teams. Analyze customer incidents and alarms to advise on additional services. Analyze technical indicators for upsell and cross-sell opportunities and collaborate with Account Managers.