Technical Account Manager, Enterprise SaaS

10+ years in Technical Account Management, Solutions Engineering, or Customer Success for large enterprise SaaS deployments in the U.S. Proven track record managing multiple strategic accounts (≥$100K ARR each) through full lifecycle. Hands-on experience in SaaS/Cloud implementation, project management, data integration in a customer-facing role. Strong project management skills; comfortable leading cross-functional, geographically dispersed teams. Exceptional verbal and written communication skills; able to present complex technical concepts to C-level executives and IT teams. Must reside in the U.S. with flexibility to travel (up to 30% of the time).

Lead discovery workshops and define implementation plans. Monitor usage, identify at-risk accounts, and recommend adoption strategies. Conduct quarterly business reviews and deliver technical training. Serve as escalation owner for high severity incidents. Provide internal customer advocacy and collaborate on product enhancements. Partner with Account Executives on renewal and upsell strategies.