Technical Program Manager - WMS SaaS

Bachelor’s degree in Business, Supply Chain Management, Computer Science, Engineering, or Equivalent Experience 5+ years of experience in technical support, solution architecture, software implementation, or related roles Extensive experience in logistics, supply chain, 3PL, or warehouse operations Proven success managing strategic client relationships, driving product adoption, and influencing business outcomes Demonstrated leadership in cross-functional project execution and stakeholder engagement Expertise in ticketing systems and CRM platforms Advanced proficiency in SQL, TypeScript, and report development Expertise in Tier 1 or Tier 2 WMS platforms and related technologies

Serve as the primary technical strategist for high-value clients Lead the scoping and design of change requests (CRs) Drive end-to-end lifecycle management of CRs Conduct advanced data mapping and integration analysis Act as a technical escalation point for critical support cases Develop and maintain comprehensive documentation Collaborate with Product, Engineering, Support, Architecture, and Account Management to influence roadmap decisions Establish, monitor and report on strategic KPIs Facilitate Root Cause Analysis (RCA) sessions and drive continuous improvement initiatives Partner with Account Management to identify growth opportunities Lead Monthly Business Reviews (MBRs) Oversee client software environments Deliver executive-level presentations and product demonstrations Mentor junior team members