Bachelor’s degree in Business, Supply Chain Management, Computer Science, Engineering, or Equivalent Experience 5+ years of experience in technical support, solution architecture, software implementation, or related roles Extensive experience in logistics, supply chain, 3PL, or warehouse operations Proven success managing strategic client relationships, driving product adoption, and influencing business outcomes Demonstrated leadership in cross-functional project execution and stakeholder engagement Expertise in ticketing systems and CRM platforms Advanced proficiency in SQL, TypeScript, and report development Expertise in Tier 1 or Tier 2 WMS platforms and related technologies