- Scope Life Sciences services and produce quotations with appropriate caveats and assumptions.
- Collaborate with Solutions and Product to implement, test, and iterate technical production workflows that meet client SOPs and regulatory requirements.
- Monitor production performance against KPIs and direct resources to meet KPIs and customer SLAs.
- Report production metrics and performance, explain trends, and address shortfalls through cross-functional action plans.
- Communicate with client stakeholders, local colleagues, freelancers, and internal project teams.
- Manage production escalations and drive root cause analysis and CAPA to completion, maintaining audit-ready documentation.
- Maintain account plans and documentation, ensure traceability, and enforce production and Life Sciences-specific procedures.
- Lead the account portfolio team and identify training and development opportunities.
- Support client and internal quality audits and keep account processes aligned with applicable quality standards and client SOPs.
- Translate current Life Sciences regulatory requirements into practical production requirements.
Risk Management