- Serve as the technical co-pilot to LILT Account Executives and Account Managers, managing the customer's technical experience from scoping (pre-sales) to deployment (post-sales / success)
- Build and present reference architectures, how-tos, and demo applications for customers
- Be a subject-matter expert in translation and localization process optimization and best practices
- Understand and align the customer's technology stack to optimize localization processes
- Work cross-functionally with Engineering, Product, and Account Management teams to ensure smooth prospect-to-customer transitions and long-term customer success
- Play an active role in the development and maintenance of customer integrations
- Provide an escalated level of support for critical customer operational issues
- Develop and iterate on internal processes to ensure consistency across our solutions engagements
- Track existing technology solutions and follow the latest trends and developments relevant to multilingual content management and translation, specifically the application of AI
Artificial IntelligenceNLPLLM