Senior Manager, Platform Operations

Bachelor’s degree in Computer Science, Engineering, or equivalent experience. 6+ years in platform engineering, site reliability, or related fields. 2+ years managing engineers. Proven expertise in incident response leadership and on-call management. Strong experience managing cloud infrastructure (AWS) and platform services (e.g, Heroku). Proficiency with monitoring and observability tools. Excellent leadership and communication skills. Demonstrated ability to collaborate across functions.

Hire, mentor, and manage a team of platform engineers. Define and execute a strategic roadmap for platform operations. Manage budgets, vendor relationships, and resources. Expand monitoring, alerting, and observability capabilities. Establish and improve incident management processes. Set and track SLOs and SLAs. Partner with cross-functional teams to review and refine support processes. Introduce best practices in automation and platform efficiency. Provide support for engineering-wide initiatives.