AI Solutions Manager

3+ years of experience as a Customer Success Manager in SaaS Self-starter mindset Ability to thrive in limited process environments Exceptional organizational skills Strong communication skills Proven ability to demo technical products and translate value Customer-first mindset Focus on delivering measurable results Strong team player Familiarity with AI/ML workflows or GenAI technologies (Bonus)

Build and deepen relationships with AI/ML users Foster adoption, uncover new use cases, and drive expanded usage Conduct discovery with customers to understand goals Demonstrate product capabilities and propose tailored solutions Collaborate with technical teams to address customer needs Advise on technical best practices Run workshops and training sessions Run QBRs to demonstrate account value Monitor product usage across accounts Identify upsell opportunities Relay customer feature requests to internal teams