Senior Director, Product Management, Digital Engagement

Bachelor’s degree with 10-15 years of product management experience. 5+ years of Product Management experience in Digital-first engagement or Cloud Contact Center. Proven experience with digital channel engagement for inbound and outreach. Experience applying LLM/AI technology to enhance digital engagement is a plus. Extensive track record of building product management strategies, prioritizing roadmaps, shaping pricing, and delivering product launches. 3+ years of experience managing a team of product managers. Experience organizing and running beta programs, user feedback, and A/B testing. Experience in assessing and integrating with technology partners. Strong business acumen, analytical, and strategic abilities. Self-motivated with the ability to excel in a team-oriented, collaborative, and fast-paced environment. Excellent written, verbal, and presentation skills.

Work with stakeholders to understand customer, market, and strategic requirements and translate them into product specifications. Develop and maintain the Product Roadmap in collaboration with Product, Sales, and Services teams. Define key metrics to track product usage, growth, and KPIs. Establish relationships with customers to test new products and manage feedback. Partner with the Engineering Team to ensure requirements are clear, understood, and prioritized. Work with Product Marketing and Sales Readiness to develop product positioning, value proposition, and pricing. Provide product subject matter expertise for customer engagements and industry conferences. Identify and partner with companies for complementary functionality. Coach others on product direction and requirements definition.