Senior Customer Success Manager

5+ years in Technical Account Manager, Customer Success, or Solutions Architect role within Enterprise SaaS or AI platforms. Strong understanding of AI technologies, cloud services, and enterprise integrations. Proven track record of building strategic relationships with enterprise customers. Strong analytical skills and ability to develop strategic solutions. Exceptional verbal and written communication skills. Customer-centric mindset and passion for customer success. Ability to thrive in a fast-paced startup environment with high ownership.

Lead end-to-end implementation of agentic AI workflows. Own the entire project lifecycle from kickoff to post-deployment optimization. Identify and mitigate technical, stakeholder, and business risks. Continuously monitor AI Employees' performance and recommend optimizations. Train and educate customers on AI Employee utilization. Act as a strategic advisor to customers to maximize ROI. Monitor customer satisfaction and identify risks to retention. Run business reviews and success check-ins with key stakeholders. Identify upsell and cross-sell opportunities. Bridge technical and business teams, translating customer requirements. Manage stakeholder expectations effectively.