Talent Pipeline - Technical Support & Customer Success
Company:Sumo Logic
Location:India, EST, PST
Languages:English
Seniority level:Senior
Skills:
AWSDockerPythonSQLBashGCPKubernetesSalesforceJiraAzureDevOpsCustomer SuccessSaaSTechnical support
Requirements:
Experience in SaaS, subscription-based platforms, or technical support roles Strong communication, empathy, and problem-solving skills Familiarity with Salesforce, Gainsight, Zuora, Clari, or similar CRM/CS tools Technical acumen across logging systems, cloud platforms (AWS/GCP/Azure), SIEM, scripting, or observability tools Comfort with night shifts (US hours) and working independently
Responsibilities:
Driving retention, managing renewals, and identifying expansion opportunities Providing in-depth troubleshooting, incident resolution, and technical guidance
