Technical Support Engineer

3-5 years of industry experience in a technical role. Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.). Excellent problem-solving and analytical skills. Strong communication skills — both written and verbal. Ability to work independently in a fully remote environment while collaborating across global teams. Experience in a technical support, customer success, or DevOps/SRE role (nice to have). Familiarity with open-source software (nice to have). Knowledge of PostgreSQL or other relational databases (nice to have).

Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB. Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations. Collaborate closely with Engineering, Product, and Documentation teams. Maintain detailed case documentation and follow established support processes. Contribute to knowledge base articles and support tools. Continuously learn new technologies and expand understanding of Yugabyte’s ecosystem. Participate in a global on-call rotation, providing after-hours and week-off support.