Technical Support Engineer

3-5 years of industry experience in a technical role. Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.). Excellent problem-solving and analytical skills. Ability to learn new systems quickly. Strong communication skills (written and verbal). Proactive, customer-first mindset. Patience and persistence when resolving issues. Ability to work independently in a fully remote environment. Collaborate across global teams.

Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB. Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations. Collaborate closely with Engineering, Product, and Documentation teams. Maintain detailed case documentation and follow established support processes. Contribute to knowledge base articles and support tools. Continuously learn new technologies. Participate in a global on-call rotation, providing after-hours and Week-off support.