Customer Success Manager
Company:PERSUIT
Location:United States, Central, Mountain, Pacific
Languages:English
Seniority level:Senior, 7+ years
Experience:7+ years
Skills:
Project ManagementAgile methodologiesProblem SolvingStakeholder managementCustomer SuccessAdaptabilityAccount ManagementClient relationship managementRelationship management
Requirements:
7+ years of professional experience 4+ years in Enterprise SaaS Customer Success Proven track record managing strategic, high touch accounts Oversight of multiple implementations and launches Strong understanding of driving impact across the customer lifecycle Ability to navigate complex organizations Clear and confident communicator Positive, can-do mindset Ability to travel up to 20%
Responsibilities:
Own a portfolio of enterprise clients in the US, overseeing the full customer lifecycle. Craft strategic, data-driven success plans for clients. Manage projects and stakeholders to keep deliverables on track. Run high impact meetings to consult with corporate law departments on best practices. Train clients and drive ongoing change management. Support commercial growth opportunities through upsell or cross-sell. Build relationships and trust with stakeholders, acting as the voice of the customer. Orchestrate internal specialist resources to deliver outcomes for clients. Contribute to internal projects, such as content creation or process improvement.
