Vice President of Post Sales
T
TRM LabsBlockchain Intelligence
United StatesFull-TimeVp
Salary not disclosed
Job Details
- Languages
- English
- Experience
- 8+ years
- Required Skills
- LeadershipPeople ManagementProduct ManagementProduct OperationsCross-functional Team LeadershipStrategyBusiness OperationsChange ManagementCustomer SuccessSaaSCoachingAccount Management
Requirements
- Track record scaling ARR from tens to hundreds of millions.
- 8+ years post sales leadership experience in enterprise SaaS or fintech.
- Experience growing customer bases from hundreds to thousands.
- Proven success monetizing post sales functions and creating new revenue streams.
- Strong background implementing change management at scale.
- Experience leading multiple post sales functions (CS, training, solutions, etc.).
Responsibilities
- Transform post-sales motion into a repeatable, scalable engine for customer outcomes and revenue growth.
- Unify and lead a team of over 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, and Global Investigations.
- Design and implement premium service tiers and monetization strategies for training, support, and professional services.
- Build scalable infrastructure to support growth to thousands of customers globally.
- Create clear career pathways and growth opportunities across all post-sales functions.
