- Build strong, long-term relationships with customers as the trusted, consultative advisor on training product functionality
- Onboard and support onboarding of new customers including leading implementation and training calls
- Conduct regular reporting to ensure customers optimize our product/service, issues are resolved effectively, and customer goals are met
- Monitor and service ongoing emails, calls, and live chats with platform users within required SLA
- Troubleshoot technical issues raised by customers, and uncover new ways to improve our product
- Support deployment of survey initiatives in order to methodically receive customer feedback
- Participate in on-call rotation alongside the Customer Success Team for off-hour coverage
- Partner cross-functionally on projects to improve the customer experience via feedback, insights, and internal process improvements
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