Healthcare Client Support Specialist - EST Hours (Remote)
Company:ISTA Personnel Solutions
Location:South Africa, EST
Languages:English
Seniority level:Entry
Skills:
Communication SkillsProblem SolvingAttention to detailTime ManagementWritten communicationAdaptabilityProblem-solving skillsTeamworkTroubleshootingStrong communication skillsData entryComputer skillsCustomer supportEnglish communication
Requirements:
Previous experience in customer support, healthcare coordination, or scheduling preferred. Strong English communication skills—both written and spoken. Ability to stay calm under pressure and problem-solve independently. Comfortable working EST hours, including weekends and holidays (mandatory). Proficient with mobile and web-based applications. Self-driven, reliable, and a collaborative team player. Fixed fibre line internet with a minimum speed of 25 Mbps (upload & download) and wired Ethernet connection support. Reliable power backup solution for load shedding and power outages.
Responsibilities:
Monitor and respond to incoming inquiries from nurses and facilities via call, chat, and app. Troubleshoot app issues and escalate as needed. Coordinate last-minute shift changes or emergencies. Keep patients informed of any updates. Collaborate with a global remote team. Document issues clearly and thoroughly.
