Healthcare Client Support Specialist - EST Hours (Remote)
Company:ISTA Personnel Solutions
Location:South Africa, EST
Languages:English
Seniority level:Entry
Skills:
Communication SkillsProblem SolvingAttention to detailTime ManagementWritten communicationComputer skillsEnglish communicationAdaptabilityProblem-solving skillsTeamworkTroubleshootingStrong communication skillsData entryCustomer support
Requirements:
Previous experience in customer support, healthcare coordination, or scheduling preferred. Strong English communication skills—both written and spoken. Ability to stay calm under pressure and problem-solve independently. Comfortable working EST hours, including weekends and holidays (mandatory). Proficient with mobile and web-based applications; quick to learn new tools. Self-driven, reliable, and a collaborative team player. Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection. Reliable power backup solution for load shedding and power outages.
Responsibilities:
Monitor and respond to incoming inquiries from nurses and facilities via call, chat (Intercom), and our app. Troubleshoot app issues (e.g., GPS/clock-in problems) and escalate as needed. Coordinate last-minute shift changes or emergencies with urgency and professionalism. Keep patients informed of any updates that may affect their care. Collaborate with a global remote team, sharing responsibilities and stepping in when needed. Document issues clearly and thoroughly for seamless handovers.
