Partner Success Specialist

A growth mindset with a passion for continuous improvement Strategic problem-solving capabilities with a forward-thinking approach Strong commercial acumen and understanding of partner business models Exceptional communication and storytelling skills Analytical mindset with the ability to support decisions with data High emotional intelligence and the ability to influence and build trust

Managing a robust book of resellers, developing account plans, and conducting regular business reviews Facilitating training and onboarding to empower partners with the tools, knowledge, and documentation they need to succeed Collaborating with internal teams (Sales, Marketing, Implementation, Product) to align on partner initiatives Driving enablement plans that empower resellers to independently sell and support Employment Hero solutions Acting as the primary liaison for issue resolution, escalation, and risk mitigation Tracking and reporting on KPIs related to partner success and satisfaction