Enterprise Customer Success Manager - French

Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Speaks French

Build relationships with clients and turn them into happy users Educate clients on AI video content creation Work closely with sales to create a cohesive onboarding experience Engage in business-level and technical conversations at multiple levels, including C-suite Manage a Book of Business along with KPIs Manage risk, forecast, and identify growth opportunities Establish a trusted advisor relationship with clients Drive value from Synthesia products and services Onboard new clients and build key relationships Coordinate and lead regular client check-ins Light video editing using the Synthesia platform Retention and growth of enterprise clients Ensure ROI and value is understood by clients