Senior Account Manager (Remote - US)

View full description

Requirements:

• 5+ years of experience managing B2B client accounts, preferably in healthcare or benefits-related SaaS
• Strong background in increasing client engagement and demonstrating ROI with digital platforms
• Excellent communication and presentation skills, with the ability to manage client relationships at all levels
• Self-driven and adaptable in fast-paced, startup-like environments with a proven ability to lead initiatives
• Strong strategic thinking, organizational skills, and attention to detail
• Willingness to travel up to 15% of the time as needed

Responsibilities:

• Serve as the primary relationship manager for a portfolio of mid-market clients, ensuring a high-quality client experience
• Monitor key performance indicators (KPIs) to proactively identify risks and implement mitigation strategies
• Manage daily communication and strategic collaboration with both client stakeholders and broker partners
• Support client engagement and satisfaction through execution of best practices, regular updates, and data-driven insights
• Collaborate cross-functionally with internal teams to meet client goals and align on product improvements
• Prepare and deliver impactful presentations, reports, and materials for client meetings and workshops