Senior Account Manager (Remote - US)

5+ years of experience managing B2B client accounts, preferably in healthcare or benefits-related SaaS Strong background in increasing client engagement and demonstrating ROI with digital platforms Excellent communication and presentation skills, with the ability to manage client relationships at all levels Self-driven and adaptable in fast-paced, startup-like environments with a proven ability to lead initiatives Strong strategic thinking, organizational skills, and attention to detail Willingness to travel up to 15% of the time as needed

Serve as the primary relationship manager for a portfolio of mid-market clients, ensuring a high-quality client experience Monitor key performance indicators (KPIs) to proactively identify risks and implement mitigation strategies Manage daily communication and strategic collaboration with both client stakeholders and broker partners Support client engagement and satisfaction through execution of best practices, regular updates, and data-driven insights Collaborate cross-functionally with internal teams to meet client goals and align on product improvements Prepare and deliver impactful presentations, reports, and materials for client meetings and workshops