Call Center Agent (REMOTE)

Posted 4 days agoViewed

📍 Location: Arizona, United States, CST

🏢 Company: CrewBloom👥 51-100 Consulting Business Development

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceMicrosoft Office SuiteExcellent communication skillsTroubleshootingActive listeningData entryComputer skillsTechnical support

Requirements:

Fluent in spoken and written English
Basic computer literacy and ability to navigate multiple applications
Must pass a background check
Professional communication skills and customer service aptitude
Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported)
Dual Core 2 GHz processor (or better)
Minimum 4GB RAM
At least 80GB available hard drive space
Monitor: 18” or larger, with a resolution of 1920x1080
Wired keyboard and mouse (wireless peripherals not allowed)
Wired headset with noise-canceling microphone
Hard-wired high-speed internet connection (no Wi-Fi or satellite connections)
Minimum download speed: 20 Mbps
Minimum upload speed: 10 Mbps
Firewalled router required (direct modem connections are not permitted)

Responsibilities:

Handle a high volume of inbound and outbound customer calls
Resolve customer inquiries efficiently and professionally
Document all call activity accurately using internal systems
Adhere to all compliance and operational guidelines
Maintain performance metrics including attendance and key performance indicators (KPIs)

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