Call Center Agent (REMOTE)
Company:CrewBloom
Location:Arizona, United States, CST
Languages:English
Seniority level:Entry
Skills:
Communication SkillsCustomer serviceMicrosoft Office SuiteExcellent communication skillsTroubleshootingActive listeningData entryComputer skillsTechnical support
Requirements:
Fluent in spoken and written English Basic computer literacy and ability to navigate multiple applications Must pass a background check Professional communication skills and customer service aptitude 100% attendance required during the first 3 weeks of training A private, quiet, and secure workspace free from distractions Desktop or laptop computer (Windows 10 or 11 only) Dual Core 2 GHz processor (or better) Minimum 4GB RAM At least 80GB available hard drive space Monitor: 18” or larger, with a resolution of 1920x1080 Wired keyboard and mouse Wired headset with noise-canceling microphone Hard-wired high-speed internet connection (minimum download speed: 20 Mbps, minimum upload speed: 10 Mbps) Firewalled router required
Responsibilities:
Handle a high volume of inbound and outbound customer calls Resolve customer inquiries efficiently and professionally Document all call activity accurately using internal systems Adhere to all compliance and operational guidelines Maintain performance metrics including attendance and key performance indicators (KPIs)
