Technical Support Engineer

4-6 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product Experience with cloud platforms such as AWS, Azure, and GCP Experience with Docker and Kubernetes Proficiency working with Unix-based operating systems Experience with relational databases (or data warehouses like Snowflake) and SQL Ability to read and write Python or R code Collaborative and helpful mindset with a focus on always working as a team A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors

Help Americas and global customers solve their technical issues with Dataiku through a variety of communication channels Communicate with our R&D team to solve complex issues and/or share feedback from our Americas customers for future product improvement Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment