XTRF - Customer Success Consultant

Experience working with localisation and translation management systems is mandatory 2-5 years experience in customer success, account management or a related role within the localisation or translation industry is essential Excellent communication, negotiation and interpersonal skills Analytical mindset with the ability to interpret data and trends Familiarity with CRM software, key sales metrics and CS tools Ability to collaborate effectively with cross-functional teams Self-motivated and self-disciplined to work successfully in a remote environment Enthusiastic and “can do” attitude

Establish and maintain strong, long-lasting relationships with customers Encourage and facilitate customer advocacy, including testimonials, case studies and referrals Proactively address and resolve customer issues or concerns Develop a deep understanding of the company's products or services Monitor customer accounts for renewal and work towards ensuring a high renewal rate Continuously assess customer data and analytics to identify trends, measure customer health, and predict potential issues