Enterprise Customer Success Manager, EMEA

5+ years’ experience in a B2B Customer Success role at a SaaS company Proven track record of managing multiple accounts and work streams Strong experience running post-sales selling motions (renewals, up-sell, cross-sell) Familiarity with SaaS tools and CRM platforms Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience) Previous experience working with Enterprise customers is preferred Hands-on experience or familiarity with AI software is a plus Understanding of the bid-writing space is preferred

Serve as the main point of contact for Enterprise customers Manage post-sales customer journey, including renewals and expansion Ensure seamless onboarding, training, and ongoing support Monitor customer health indicators and develop proactive strategies Identify and support customer advocacy opportunities Provide customer feedback to the Product team Lead strategic cadence meetings to assess customer goals and progress Partner with Sales, Marketing, and Product teams