Customer Success Manager (f/m/x)

Expertise in the Fashion and Textiles Industry with a deep understanding of the supply chain Multiple years of experience in a customer-facing B2B position in Fashion (e.g., Sustainability Management/Account Management) Excellent communication and problem-solving skills Tech-savvy with excellent project management skills Understand the importance of an SLA-driven approach Fluent German required for client communication Experience working in SaaS relating to fashion & textile supply chain, CSR/ESG or Clean-Tech is highly desirable Cares about sustainability and is dedicated to driving meaningful impact

Manage customers by proactively ensuring project success with the implementation of the retraced platform Support customers by defining a clear quarterly framework and a success roadmap with KPI-driven goals Plan and execute the activation of customers' supply chain networks Be the first touchpoint for customers and their network in case of problems or specific needs Understand the needs and problems of brands and suppliers to transfer insights to the product development team Identify up-selling opportunities within existing customer networks