Chief Operating Officer

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Requirements:

• Minimum of a bachelor's degree and 5+ years of corporate managerial experience.
• Strong ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly and concisely, both verbally and in writing, across various audiences (e.g., executive team, board members, employees at all levels, customers).
• Leadership skills, including the ability to manage time effectively, handle both internal and external conflicts, and build high-performing teams.
• Strong financial, forecasting and analytical skills, including overseeing the development, management, and accountability of multi-million dollar budgets.
• Experience effectively managing individuals and teams with a wide range of professional skills, technical expertise, and operational responsibilities.
• Demonstrated success developing and executing on strategic plans including defining and achieving measurable results.
• Strong commitment to values alignment, focus, simplicity, and clarity.
• Exceptional interpersonal skills, including the ability to build rapport, influence stakeholders, and foster collaborative working relationships across departments.
• Strong ability to identify, develop, mentor and empower leaders, fostering their growth and ensuring alignment with strategic objectives.
• Dedicated to creating a work environment that values diverse perspectives and ensures fair treatment and opportunity for all employees.
• Administrative level experience in the following systems: Google Suite, CRM, payroll, HRIS, and accounting software.

Responsibilities:

• Oversee the performance and integration of all operational departments, including finance, marketing, program operations support, customer support, and people.
• Develop and implement consistent operational policies and procedures to ensure efficiency and effectiveness.
• Manage the company's budget and financial performance, ensuring fiscal responsibility, sustainability, and driving growth.
• Ensure high levels of customer satisfaction by providing excellent service and support.
• Attract, develop, and retain top talent within operational departments.
• Collaborate with the CEO and CPO to achieve strategic goals and ensure alignment across departments.
• Resolve issues quickly and effectively, seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner.
• Oversee and manage all enterprise-level contracts.
• Ensure adherence to established processes and operating systems, leveraging data and technology where appropriate, driving continuous improvement initiatives.
• Implement and oversee a comprehensive enterprise-wide risk management framework.
• Own dashboards and co-own (with CPO) operational leadership team meetings, leveraging them to proactively identify issues and drive solutions.
• Partner with the CEO and Chief Program Officer (CPO) on short and long-term planning.
• Execute the business plan, achieving or exceeding planned P&L objectives.
• Own analytics strategy and company dashboards and leverage data to proactively provide actionable insights, identify issues, and manage operations.
• Establishes and maintains effective organizational systems to manage workflows and information, and demonstrates exceptional follow-through to achieve desired outcomes.
• Execute and help set the vision as stated on the Vision/Traction Organizer (V/TO).
• Ensure the implementation and maintenance of robust cyber security measures.
• Confirm that all key messages are properly and consistently cascaded across the organization. Inherently ensure that everyone is in the know. Verify that a high level of effective communication exists throughout the organization.
• Oversee the annual budgeting process, monthly financial statements, and OLT Scorecard. Oversee quarterly reporting to the company and board.
• Co-coordinate (with CPO) weekly, quarterly, and annual meeting/retreat pulses and lead/plan accordingly.
• Assure capture and documentation of organizational processes and metrics to measure these processes.
• Annual management of external benchmarking programs to assure best practices in corporate responsibility and employee focus (currently BCorp Certification and Outside's Best Places to Work), including facilitation of employee program roles and buy-in.