Leading the strategic account team as the quarterback and have full ownership for client happiness and service delivery. Developing strong internal and client relationships through proactive interactions and strong verbal and written communication skills. Working collaboratively with internal teams including account management, clinical, product, operations, and underwriting. Influencing client up-sell opportunities through utilizing your consultative selling skills by recommending CVS Health solutions to meet key client needs. Developing and delivering quarterly and annual reporting to clients on their drug trend and financial performance and facilitates in identifying client cost-saving opportunities. Executing client renewals by building relationships with key client partners and asking questions that lead to mutually beneficial innovative pharmacy benefit plan designs.