Partner Success Manager – Payments & Integrations (ISV/ISO)

Must have payments experience. Bachelor’s degree in business, marketing, or related field. 2-5 years of experience in sales, marketing, customer service and/or related field. At least 2 years related experience managing ISV Partners preferred. Strong communication skills and IT fluency. Salesforce experience preferred. Proficient with Microsoft programs.

Develop understanding of Partners’ organizations, including roles/responsibilities, key stakeholders, and decision makers. Become educated on Partners’ business models and go to market strategies to identify opportunities to leverage Xplor resources to generate revenue. Maintain relationships through periodic communication with Partners. Educate Partners on available Xplor resources such as Partner Home, New Merchant Home, and Campus to promote self-service. Understand and communicate Product features and benefits to Partners. Drive Sales production through regular interaction with Partners. Monitor and report on partner production performance Work with Partners to establish and track business goals and performance metrics, such as depth of sales pipeline and Marketing efforts. Assist Partners with inquiries related to residuals and other reporting. Support negotiation of pricing, contract renewal and other commercial terms. Develop understanding of available Integration options, features, and benefits. Drive resolution of escalated issues through interaction with Xplor support teams. Prepare periodic business reviews for assigned Partners. Visit Partners as determined by management guidelines. Participate in Partner events where appropriate. Maintain Partner information in organization databases in a timely and accurate manner.