Shop Care Customer Service Representative (CSR)
At least 67600.0 USD per year
Company:
Location:Arizona, Florida, North Carolina, Ohio, Texas
Languages:English
Seniority level:Entry, Prior customer service and call center experience preferred
Experience:Prior customer service and call center experience preferred
Skills:
Communication SkillsCustomer serviceMicrosoft OfficeAttention to detailData entryComputer skills
Requirements:
Must be 16+ years of age. High school diploma or equivalent Prior customer service and call center experience preferred Ability to operate a computer and telephone systems while seated for extended periods of time. Knowledge of Microsoft programs and ability to type 30 WPM
Responsibilities:
Manually reviews pricing approval requests from 3rd party shops and approves, denies or escalates to Insurance Carrier based on pre-established billing guidelines. Documents approval/denial for billing requirements in SGC Website and sends communication to 3rd party shops. Researches part availability and accuracy of requested part is valid component of specific vehicle and service using Manufacturer/Vendor websites and Mainframe. Sends instructions 3rd party shops when additional documentation is needed for invoice submittal.
