Implementation Consultant (Philippines and USA Remote)

3-5 years of experience in educational technology (Implementation Consultant, Customer Success Manager, onboarding specialist, vendor account manager, technology specialist) OR experience in education (instructional technology specialist, instructional designer, technology staff). Excellent written and verbal communication skills. Compelling presentation skills for online and in-person delivery. Ability to collaborate with internal teams. Proven capability in managing high-level relationships within an institution or system. Ability to manage multiple projects concurrently. Experience in the Higher Education market strongly preferred. Experience with third-party integrations strongly preferred. Experience with Turnitin products (ExamSoft, Turnitin Feedback Studio. Draftcoach etc) strongly preferred. Ability to travel for on-site client visits or conferences as needed.

Deliver technical implementation support to customers. Coordinate with internal teams to ensure smooth technical implementation. Monitor project plans and drive project timelines. Lead virtual meetings and distribute communication. Act as an expert and advisor on Turnitin products and LMS integrations. Assist customers with complex problems. Determine customer needs and recommend best practice solutions. Liaise between customers and technical teams. Partner with sales, UX, product management, and engineering teams. Support the sales team with integration-related queries. Facilitate customer interactions with Support, Onboarding, and Integrations teams. Develop processes to improve customer experience. Prevent churn and increase customer uptake. Provide customer feedback to the Product team. Progress own personal development.