Implementation Consultant (USA Remote)

3-5 years of experience in educational technology (Implementation Consultant, Customer Success Manager, onboarding specialist, vendor account manager, or technology specialist) OR experience in education (instructional technology specialist, instructional designer, technology staff, or similar role). Excellent written and verbal communication skills. Compelling presentation skills for both online and in-person delivery. Ability to collaborate with internal teams. Proven capability in managing high-level relationships within an institution or system. Ability to manage multiple projects concurrently. Experience in the Higher Education market strongly preferred. Experience with third-party integrations strongly preferred. Experience with Turnitin products (ExamSoft, Turnitin Feedback Studio, Draftcoach etc) strongly preferred. Ability to travel for on-site client visits or conferences as needed.

Deliver technical implementation support to customers. Coordinate calls and monitor product adoption. Provide complex technical advice and oversee change management. Act as an expert and trusted advisor in Turnitin products and LMS integrations. Assist customers with complex problems. Determine customer needs to optimize configuration and recommend best practices. Liaise between customers and technical teams. Partner cross-functionally with sales, UX, product management, and engineering. Support the sales team with integration-related queries. Facilitate customer interactions with Support, Onboarding, and Integrations teams. Help develop processes to improve customer experience. Work closely with the Account Management team to prevent churn and increase customer uptake. Provide customer feedback and/or requirements to the Product team. Actively progress own personal development.