Support Engineer

Posted about 2 months agoViewed

💎 Seniority level: Junior, 2+ years

📍 Location: United States, India, Mexico

🔍 Industry: Software Development

🏢 Company: Arch Systems👥 11-50💰 $4,500,000 almost 2 years agoArtificial Intelligence (AI)Industrial Automation Internet of Things Predictive Analytics Machine Learning

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SQLCloud ComputingIoTCommunication SkillsLinuxTroubleshootingScriptingCustomer supportEnglish communication

Requirements:

2+ years of Level 1 Technical Support or 1+ year of Level 2 Support in a SaaS environment.
Bachelor’s degree in Computer Science or a related technical field.
Strong troubleshooting skills across network, Linux, and Windows environments.
Working knowledge of cloud and web applications, IoT systems, data pipelines, and design for security/performance.
Hands-on experience with SQL and database troubleshooting.
Clear, professional communication skills and a collaborative approach.

Responsibilities:

Troubleshoot, track, and resolve technical issues, delivering outstanding support for Arch customers.
Respond to customer inquiries via ticketing systems, live sessions, and phone support.
Document technical issues, write knowledge base articles, and contribute to internal and customer-facing troubleshooting resources.
Collaborate closely with Level 2 Support, Technical Account Managers, and Applications Engineers to ensure long-term customer success.

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