Virtual Operations Agent

Posted 9 months agoViewed

PhilippinesTelecommunications & Solar Services

Company:KR SOLAR

Location:Philippines, EST

Languages:English

Seniority level:Entry

Skills:

Communication SkillsCustomer serviceMultitaskingComputer skillsEnglish communicationData entryCRM

Requirements:

English Speaking Quiet Work Environment High Speed Internet 2 Monitors Computer Savvy Customer Service Skills Team Player Communication Skills Reliable Organized Common Sense Able to work in fast paced environment Able to navigate multiple systems Able to multitask Able to download Zoom

Responsibilities:

Handle incoming and outbound calls Customer service Order entry Quality assurance Fraud management Audits Confirmation calls Follow-up calls Upselling & sales Retention Customer escalations Email communications