Remote Operations & Virtual Assistant (006-00420)

Completed at least 2 years of college or vocational training, preferably in business, IT, engineering, communications, or a related field. Bachelor’s degree in Business Administration, Information Technology, Engineering, or similar. Strong written English skills. Ability to work independently and manage daily tasks with minimal supervision. Comfortable working in Australian business hours (AEST/AEDT). Ability to work across CRM systems (Salesforce), IoT monitoring platforms, shared inbox tools, and dashboard platforms (e.g., Power BI). Strong internet connection and reliable backup connectivity. Familiarity with basic water treatment terminology (training provided).

Monitor field service technician performance dashboards daily. Manage company website enquiry inbox and respond to standard inquiries. Monitor active alarms from IoT water treatment controllers. Provide general administrative support to the operations team. Maintain structured documentation for workflows and processes.